Patient can access telehealth portal via this link through mobile, tablet, and computer devices:

https://somostelehealth.bridgelive.net/

Clicking on your link will redirect you to the following welcome screen:

Proceed to fill in the required fields below the welcome text:

1. First Name
2. Last Name
3. Select your provder

• Begin typing in the name of your provider, and choose from the listed providers OR select “I don’t have one” which appears when clicking on this field

Following successful log-in, you will be presented with your contact/provider panel. You do not have to select a provider. The left panel on your screen will show your provider contacts and their availability status. These include:

• Online – Green – User is actively viewing their Ignite Lite session.
• Idle – Orange – User is still logged into the session but is not actively viewing the session.
• Offline – Gray – User is logged out of the Ignite Lite session.

Please select “Start Video Call/Click Here” located in the middle of the screen to join a video conference with the next available physician.

Online/Available Contacts

Patients also have access to the health library which provides them access to CDC information regarding symptoms, causes, treatments, and prevention for over 1000 diseases, illnesses, and health/wellness issues.

At the top of your screen you will notice an expected wait time clock (showing the average wait for patients already seen on that day) to give an idea of the overall average. Next to this clock there are two large buttons to quickly initiate interaction with your provider.

If you have chosen to begin a chat conversation, a new interaction panel will open on your right side.

Here you will be able to begin communication:

Chat

• Simply type the desired text into the text box at the bottom of your chat panel and click “SEND” to send a message. The next available provider will respond.

Video Call

You will also be able to initiate a video call with the selected contact by selecting the video icon on the top right panel.

Make sure your microphone & camera permissions are set to “allow” on which ever browser you are using. This will allow you to be seen and heard by the other user.

Audio Call

As a patient user, you can receive phone calls to your cell phone/land line from your care provider. If your provider initiates an audio call with you, the call will go directly to the phone number you provided (if any).

Please make sure you press “Sign Out” on your mobile device or computer when you are done with your session.